Paying With Bitcoin

What is Bitcoin?

Bitcoin is the world's first and largest cryptocurrency. It is a decentralized peer-to-peer payment network that is powered by its users with no central authority. One bitcoin is divisible to eight decimal places (100 millionths of one bitcoin), and this smallest unit is referred to as a Satoshi.
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Unlike fiat currency, Bitcoin is created, distributed, traded, and stored with the use of a decentralized ledger system known as a blockchain.
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A blockchain can be thought of as a collection of blocks. In each block is a collection of transactions. All computers running the blockchain have the same list of blocks and transactions and can transparently see these new blocks being filled with new Bitcoin transactions, so no one can cheat the system.

Is Bitcoin secure?

Bitcoin transactions are secure, irreversible, and do not contain customers’ sensitive or personal information (We still collect some of your personal information in order to provide you with our service, you can read our privacy policy for more information).
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Using Coinbase Commerce as our payment processor, we are pleased to accept Bitcoin payments and embrace digital currency. You can pay directly from your Coinbase account, or from your cryptocurrency wallet. At this time we are only accepting the cryptocurrency Bitcoin and no other cryptocurrencies.

Paying with Bitcoin

Paying with Bitcoin is almost instant. However, there is a delay before the network begins to confirm your transaction by including it in a block. A confirmation means that there is a consensus on the network that the bitcoins you received haven't been sent to anyone else and are considered your property. Once your transaction has been included in one block, it will continue to be buried under every block after it, which will exponentially consolidate this consensus and decrease the risk of a reversed transaction. Each confirmation takes between a few seconds and 90 minutes, with 10 minutes being the average. On average, Bitcoin requires around 3-6 confirmations before a transaction can be completed.

Is there a fee to use Bitcoin?

It is possible to pay using Bitcoin without paying any fees. However, most transactions require a miner fee to be confirmed by the Bitcoin network. When sending Bitcoin you will be prompted to add a miner fee to make sure the transaction gets confirmed. If the transaction pays too low a fee or is otherwise atypical, getting the first confirmation can take much longer and it is possible your transaction may never be confirmed.

Processing orders made using Bitcoin

All orders placed using Bitcoin will be treated like any other order. You will receive your order confirmation email instantly. However, your order will not be processed until your payment has been confirmed by the Blockchain and moved from 'Pending' to 'Completed’. You can check the status of your Bitcoin transactions using your cryptocurrency wallet.

Refunds/Failed Transactions

It is not possible to cancel or chargeback a sent Bitcoin transaction. We do not offer Bitcoin refunds. If your return/refund request is accepted, this will be paid onto your debit/credit card, or as a credit note. It is your responsibility to use Bitcoin correctly and we will not offer refunds or accept any liability for failed transactions that result in the loss of your Bitcoin.
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